Sales conditions

Sales conditions

The following General Terms and Conditions of Sale govern the offer and sale of products on our website (“www.lechoix.it”). The products purchased onwww.lechoix.it are directly sold by (hereinafter referred to as “the Vendor” or “We” or “Us”). LE CHOIX S.R.L.S. has its registered office in Italy.
Here you will find information on orders, shipping, complaint handling, refunds and returning products purchased on www.lechoix.it.

  1. Our Business Policy
    1 The Vendor offers products for sale on www.lechoix.it and its e-commerce business services are available exclusively to its end users, i.e. the “Consumers”.
    1.2 “Consumer” shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on www.lechoix.it.
    1.3 The Vendor reserves the right not to process orders received from users who are not “Consumers” and any other order which does not comply with the Vendor’s business policy.
    1.4 These General Terms and Conditions of Sale (together with the documents referred to herein) regulate the offer, transmission and acceptance of purchase orders relating to products on www.lechoix.it.
  2. How to Execute a Contract with the Vendor
    2.1  To place an order for the purchase of one or more products on www.lechoix.it, you must fill out the online order form and send it electronically to the Vendor, following the relevant instructions.
    2.2 The order form contains a summary of these General Terms and Conditions of Sale, information on the main characteristics of each product ordered and corresponding unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs and the terms and conditions for returning purchased products.
    2.3 An order shall be deemed to have been submitted when the Vendor receives your order form electronically and the order information has been verified as correct.
    2.4 The order form will be filed in our data base for the time required to process your order and as provided by law. You may access your order form by clicking on the section called My Order. Before submitting the order form, you will be asked to identify and correct possible input errors.
    2.5 At the time of submitting the order form you will be notified that such submission implies the obligation to pay the price quoted. Before submitting the order form, you will be asked to identify and correct possible input errors.
    2.6 English is the language used for executing contracts with the Vendor.
    2.7 After your order form has been submitted, the Vendor will process your order.
    2.8 The Vendor may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that the Vendor has not carried out your purchase order specifying the reasons thereof. If the products displayed on www.lechoix.it are no longer available at the time of your last access and once the Vendor has received your order form, the Vendor shall inform you of the unavailability of the ordered products within thirty (30) days from the day after Vendor has received your order. If the order form has been sent and the price has been paid for items that are no longer available, the Vendor will refund the amount paid for those items.
    2.9 By submitting an order form to and making a contract with the Vendor, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on www.lechoix.it.
    2.10 By submitting an order form, you agree and accept these General Terms and Conditions of Sale as well as further conditions contained on www.lechoix.it, even through links, including the General Terms and Conditions of Use.
    2.11 Upon submission of an order form, the Vendor shall send you a purchase order receipt e-mail, containing a summary of the information related to the order form.
  3. Guarantees and Product Price Indication
    3.1 On www.lechoix.it, we only offer products marked with the “Le Choix” trademark.
    3.2 The Vendor does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.
    3.3 The main characteristics of products are shown on www.lechoix.it on each product page. The products offered for sale on www.lechoix.it may not exactly correspond to the real garments in terms of image and colors due to the Internet browser or monitor used.
    3.4 Prices are subject to change and will be as quoted on our site from time to time. Check the final price of sale before sending the relevant order form.
    3.5 Orders made from a Country site different from the one you are shipping to, or to addresses to which the Vendor cannot ship, will be automatically cancelled.
    3.6 All Products sold by www.lechoix.it come with an identification tag attached with a disposable seal. When trying on the products you should not remove or alter the tag or seal from the purchased products should you wish to return the purchased product.
    3.7 The Vendor, in case of exercise of your return right, is entitled not to accept the return or not fully repay the amounts paid to acquire, in relation to those products that are returned without the corresponding tag or that have been altered from their original status or have been damaged, as further clarified in paragraph 7.10.
  4. Payments
    4.1 Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form.
    4.2 In case of payment by Credit Card, all details (for example, card number or expiration date) will be sent by encrypted protocol to Banca Sella or other banks which provide remote electronic payment services, without third parties having any access thereto whatsoever. Such details will not be used by the Vendor except for performing the procedure relevant to your purchase or issuing refunds in the case of returns in compliance with the exercise of your return right or for reporting cases of fraud to the police. The price for the purchase of products and the corresponding costs for shipping and delivery, as indicated in the order form, will be charged to your current account only when the purchased products are actually shipped.
  5. Shipping and Delivery of the Products
    You can order items on our website and have them shipped to an address of your choice
  6. Customer Care
    Please contact us at info@lechoix.it for further information.
  7. Consumer Rights and the Cooling-Off Period
    7.1 If you are a Consumer, you may cancel your contract with the Vendor in relation to products purchased from www.lechoix.it, without any penalty and without specifying the reason, by notifying the Vendor in writing within fourteen (14) calendar days, beginning on the day you receive the products. Orders may be returned to a Le Choix s.r.l.s.. We remind you that it is not possible to exchange items.
    7.2 To cancel the contract you can use the Return Form to fill in and submit directly online through the website www.lechoix.it, or prepare and send to seller’s other unequivocal statement of your decision to withdraw from the contract.
    If you choose to use the returns to be transmitted on line form on the website www.lechoix.it, the Vendor will send you confirmation by e-mail of receipt of the request for withdrawal.
    7.3 You should return the products to the Vendor within fourteen (14) calendar days from the date you notify the Vendor of the cancellation, in the same condition in which you received them and at your own expense. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
    7.4 The only expenses charged to you are those for returning the purchased products, unless the Vendor has expressly exempt you from such expenses when buying
    a) you should notify us in writing within fourteen (14) calendar days, beginning on the day you receive the products;
    b)the products should not have been used, worn, washed or damaged;
    c) the identification tag should still be attached to the products with the disposable seal;
    d) the products should be returned in their original packaging;
    e) products should be returned to the Vendor, shipping them within fourteen (14) days of when you informed the Seller of your decision to return the  products
    f) products must not be damaged.
    7.5 If you cancel the contract within the fourteen (14) calendar days cooling-off period pursuant to this Clause 7, we will process the refund due to you as soon as possible.
    7.6 The Vendor will refund the price of the product in full, including standard delivery costs, if any have been paid.
    7.7 Where the procedures and terms for the exercise of your right of withdrawal, in letters a), e) and f) of paragraph 7.5, will not be entitled to reimbursement of the money paid to the Vendor are not respected. Within 14 days of sending the e-mail with which you will be notified of the non-acceptance of the return, you can choose to get back at your expense, the products in the state in which they were returned to the Vendor, by giving notice to the Vendor, according to mode you will be notified. Otherwise, the seller is entitled to keep the products in addition to sums already paid for their purchase.
    7.8 The return right – besides compliance with the terms and procedures described in paragraphs 7.1, 7.2, 7.3 and 7.4 – is exercised properly if the following conditions are fully met:
    7.9 If the conditions are not fulfilled in letters b), c) and d) of paragraph 7.5, you will not be entitled to the full repayment of the sums already paid to the Vendor. You will, in fact, responsible for the decrease in value of the returned products, resulting from any use other than that authorized by the Vendor in order to enable assessment of the nature, characteristics and functioning of such products. In this hypothesis, the refund will be provided less a percentage between 10 and 90 percent of the amount you paid to the Vendor for the purchase of the returned products, as you will be specifically notified, via email, by the Vendor. Within 14 days of sending the e-mail with which you will be notified of the amount deducted from the refund, you can choose to get back at your expense, the products in the state in which they were returned to the Vendor, by giving notice to the Vendor, according to mode you will be notified. Otherwise, the Vendor can keep the products and an amount equivalent to the percentage deducted on repayment.
  8. Items returned because they are damaged, defective or incorrect
    8.1 The Vendor will examine all products returned as damaged or defective and will notify you of your refund via e-mail within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any event, within thirty (30) days of the day we confirm to you via e-mail that you are entitled to a refund for the damaged or defective product. Subject to acceptance by the Vendor of the damaged or defective goods, products returned by you because they are damaged or defective will be refunded in full, including the cost of delivery for sending the item to you and the cost incurred by you in returning the item to the Vendor. In the event that the Vendor finds no fault with the returned products, you will be notified that the returned products cannot be accepted and you may elect to have the products re-delivered to you. If you do not accept re-delivery the Vendor reserve the right to retain the products and the purchase price and recover the Vendor’s fees and expenses from you.
    8.2 We will usually refund any money received from you using the same method originally used by you to pay for the purchase, unless you have expressly agreed otherwise. If the recipient of the products indicated in the order form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded by the Vendor to the individual who made the payment.
  9. Privacy
    9.1 You will find information on how we process your personal data by sending an e-mail at info@lechoix.it.
    9.2 You are advised to read, if you haven’t already done so, our General Terms and Conditions of Use which also contain important information on how we process the personal data of our users and on the security systems of www.lechoix.it.
  10. Governing Law
    These General Terms and Conditions of Sale are governed by Italian law and in particular by Italian legislative decree no. 206 of 6 September 2005 on distance contracts and by Italian legislative decree no. 70 of 9 April 2003 on certain aspects related to e-commerce.
  11. Amendments and update
    The General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new General Terms and Conditions of Sale shall be effective as of the date of publication on www.lechoix.it.
  12. Pricing
    Prices displayed on the Le Choix s.r.l.s. website are quoted in Euro.